Clear guidelines to support a consistent, safe, and respectful therapeutic process.
We offer flexible payment options for your convenience. Payment is due at the time of your session.
Sliding Scale: We understand that financial circumstances can vary. We offer a sliding-scale fee option to ensure cost is not a barrier to care. If you’d like to explore this, please ask when booking your session.
We understand that life can be unpredictable, and circumstances may arise that require you to cancel or reschedule your appointment.
To best accommodate all our clients, please provide 24 hours' notice for any changes to your scheduled appointment. This advance notice allows us to offer your appointment slot to another client on our waitlist who may urgently need care.
We recognize that there may be occasions when 24 hours' notice is not possible due to unforeseen emergencies. In such cases, please contact us as soon as possible. Cancellations with less than 24 hours' notice without an emergency will be treated as late and may incur a cancellation fee.
Accessible from the safety of your home, our Virtual Therapy Services provide the exact same level of care and support as our in-person sessions. Distance is not a barrier to your healing journey.
To ensure the best experience, please ensure you have a stable internet connection and a private, distraction-free environment for the duration of your 50-minute session.
Your privacy is deeply respected and protected in accordance with the professional and legal standards set by the Psychologists’ Association of Alberta.
To maintain a focused, safe, and effective therapeutic space, communication outside of scheduled sessions is generally limited to scheduling and administrative tasks. We do not provide 24/7 crisis support; if you are experiencing an emergency, please contact 911 or your local crisis response team.
